Booking Frequently Asked Questions

  • Booking Your Experience

    Booking your next moment of balance is simple and seamless.

    Select your service from the menu — facial, massage, stretch therapy, or wellness plan.

    Choose your preferred date and time.

    Submit your booking and follow the prompts to confirm.

    You’ll receive a confirmation email or text once your appointment is secured.

    We look forward to welcoming you into your next experience of restoration and renewal.

  • Deposit & Payment Policy

    A non-refundable $20 deposit is required to secure your appointment. This amount will be applied toward your final balance.
    The remaining balance is due at the time of your service. We accept cash, debit, and all major credit cards.

    Deposits ensure that your reserved time and provider remain available exclusively for you.

  • Late & Cancellation Policy

    Please arrive on time to fully enjoy your session.
    A 10-minute grace period is provided for all appointments.

    Arrivals more than 10 minutes late will incur a $10 late fee and may result in a shortened session.

    If you’re more than 10 minutes late and we cannot accommodate you, a $5 cancellation fee may apply.

    Cancellations or reschedules require at least 24 hours’ notice.

    No-shows or late cancellations will result in forfeiture of your deposit.

    We value your time and the time of every guest — thank you for honoring our schedule with care.

  • Refund Policy

    Because our treatments are highly personalized, refunds are not available after services are completed.


    If you experience any concerns, please contact us within 48 hours of your visit.
    We’ll be happy to offer a complimentary adjustment to ensure your experience meets our high standards of care.

  • Prepare For Your Appointment

    Your time at Bask & Balance is designed to be restorative from start to finish.
    To make the most of your session:

    Arrive with a clean face and wear comfortable clothing — no makeup, please.

    Avoid exfoliating, shaving, or using harsh products 48 hours before your service.

    Inform us of any allergies, sensitivities, injuries, or medications to ensure a safe, customized experience.

    Limit caffeine before your appointment to help your body relax fully.

    Remove contact lenses and jewelry before your session for comfort.

    Every visit is an opportunity to reconnect — to feel balanced, radiant, and renewed.